Frequently Asked Questions

List of questions
1. What is GrandFauna.com?
2. What countries do you ship from?
3. Does GrandFauna.com require a minimum order?
4. Who can buy from GrandFauna.com?
5. Why is your minimum order so high?
6. Are these prices Landed Prices or FOB price?
7. Can you ever offer Landed (C&F) prices?
8. Why should I buy from you verses sourcing the suppliers?
9. How does your pricing compare to other avenues of supply?
10. Are there any other benefits to purchasing from Grand Fauna ?
11. How do we know when new species and countries are available, do ?
12. Are there any packing/box charges?
13. What about freight rates are your supplies competitive?
14. Do you guarantee your animals?
15. How does your guarantee policy work?
16. What forms of payment does Grand Fauna except?
17. Do you require a deposit on each shipment?

1. What is GrandFauna.com? [top]
Grand Fauna is a global organization founded to help importers and exporters alike do good business with one another. Grand Fauna eliminates the risks most importers and exporters face when dealing with new customers and suppliers. We have assembled a team of the world’s best exporters, as well as the leading importers in each market around the world.

2. What countries do you ship from? [top]
GrandFauna.com has qualified shippers located throughout the world. We can supply you with quality, affordable animals from all corners of the globe.

3. Does GrandFauna.com require a minimum order? [top]
YES, Each Country has slightly different policies regarding minimum orders, but in general $3,000-$5,000USD is required per country ordered. Feel free to contact us directly with any questions you have.

4. Who can buy from GrandFauna.com? [top]
Only legitimate importers based around the world can purchase from Grandfauna. We are only looking for long term, honest business relationships, not one time importers looking for personal stock.

5. Why is your minimum order so high? [top]
We have sat down and agreed on a required minimum order of this level for many reasons. Most importantly to protect or importers from having their customers purchase directly from Grandfauna.com. If we had a minimum order any lower than we currently do, this would make it possible for your customers to possibly try to cut you out of the loop. We intend to protect our dealers and shippers around the world by only selling to customers who are well established in their individual markets.

6. Are these prices Landed Prices or FOB price? [top]
In general, the prices listed are FOB country of origin. You as the customer will be responsible for any packing, permit, and transportation fees to import your orders. We can help you better understand these issues on a per country basis via private e-mail.

7. Can you ever offer Landed (C&F) prices? [top]
In some markets and from some origin countries this is possible. However in most cases you are better off ordering with the FOB price, since if we quote C&F prices we must ad a little extra to the normal freight just to cover all costs.

8. Why should I buy from you verses sourcing the suppliers? [top]
We have spent years helping set up the best, and most qualified shippers in each country. All of our shippers pack only the best quality animals. Plus as a customer you will not have to worry about risking deposits being sent to foreign lands. All your payments will be handled directly through us; therefore your funds will be 100% safe. Many importers, and exporters alike, have been badly burned in the past with either stolen deposits, or un-paid animals. We take the risk away from both parties by only using the best importers, and best exporters, while personally guaranteeing the exchange in a professional manner.

9. How does your pricing compare to other avenues of supply? [top]
You will find our prices to be extremely competitive, we move thousands of shipments each year around the world and in doing so are able to combine the buying power of the world’s markets into increased discounts from the countries of origin. Our buying power and volume enables us to offer you animals at prices below usual costs.

10. Are there any other benefits to purchasing from Grand Fauna [top]
Of course, just look at the listing of countries we ship from. And new countries and species are being added all the time. Many of which never even make it to the site before being sold.

11. How do we know when new species and countries are available, do [top]
Yes we prefer to keep the newest and latest species going to those customers that support us the most. We spend a great deal of time and money searching new locale for marketable species, therefore we first offer these new countries to those customers that support us the most. The customers we feel purchase a good portion of their goods from GrandFauna, are the customers first to be offered the new species. This enables these customers to be first of their local market with these species. Easily stated....You scratch our backs, we will scratch yours.

12. Are there any packing/box charges? [top]
In many parts of the world, such things as plastic containers, cloth snake bags, and packing crates are extremely expensive. So on some countries a small packing/box charges might occur. Whenever and wherever possible we try to supply our shippers directly with supplies and methods that will help reduce your overall costs.

13. What about freight rates are your supplies competitive? [top]
We firmly believe the shipping charges incurred from the countries we offer will be much less than if you purchased directly from other shippers. We have spent many years training our farms in the differences of Actual verses dimensional weight. Every shipper we use try’s their best to ensure heavy items (actual weight) are packed alongside lighter items (dim weight) as long as animal safety does not get sacrificed. We also do our best to keep box dimensions down. With these practices in place we have a much cheaper landed price per shipment than most shippers.

14. Do you guarantee your animals? [top]
YES, we always guarantee live arrival. We have worked with our shippers for years and know only best currently available animals will be sent to you. We realize that if unhealthy animals are shipped it will hinder your ability to make money, which in turn will hinder your ability to order from us. Basically put, we strive to provide the best quality animals possible to build a strong relationship and enjoyable with you.

15. How does your guarantee policy work? [top]
In order for our guarantee policy to be upheld, we require all shipments be picked up from the airport within 4 hours of arrival. Any DOA animals must be digitally photographed while fresh (no frozen/thawed animal pics accepted) next to a copy of a document that came with the received shipment for date reference (AWB, INVOICE, CLEARED CITES, ETC) to verify photo dates. Any Claims must be submitted via e-mail within 24hours of receiving the shipment to be considered valid.

16. What forms of payment does Grand Fauna except? [top]
Preferred method of payment for deposits is via Bank Wire Transfer. We also except western union and occasionaly paypal on all final invoice totals.

17. Do you require a deposit on each shipment? [top]
Each countries costs and policies are slightly different, depending on permit ssues, and costs to collect animals. Therefore we require an initial deposit of 50% on each order to get the paperwork, and animal collection started. Full payment based on final invoice must be received before shipment will be sent!

 

WORLD TIMES

Managua, Nicaragua:
Fri, Nov 24
Brazil, Rio de Janeiro:
Fri, Nov 24
Dar es Salam, Tanzania:
Fri, Nov 24
Sumatra, Indonesia:
Fri, Nov 24
Accra, Ghana:
Fri, Nov 24
Irian Jaya, Indonesia:
Fri, Nov 24

South Africa Zoo Animals